Reference

Take a Break or Step Away from Your Account

mmc88 gives you direct control over your own account activity — including options to pause access, set a cooling-off period, or request a full account closure.

Cooling-Off PeriodTemporary Account PausePermanent Account ClosureAccount Access ControlSupport-Assisted Exit
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mmc88 What Account Exclusion Actually Means at mmc88

What Account Exclusion Actually Means at mmc88

Choosing to exclude your account means we restrict your ability to log in and place activity for a period you define — or permanently. A short cooling-off period runs from 24 hours up to several weeks and lifts automatically. A longer voluntary exclusion requires a written request through our live chat or email support channel and takes effect within one business day.

Permanent closure does not reverse on request; you would need to contact our support team and pass a waiting period before any reinstatement is reviewed. Players in Bekasi and across Indonesia can reach our support team directly through the in-app chat window to start any of these processes.

GET HELP NOW

How to Reach Us During the Exclusion Process

Starting an exclusion or needing help mid-process — our support team is reachable through multiple channels. Pick the one that works for your situation right now.

Live Chat Open the chat icon inside your mmc88 account dashboard. Tell the agent you want to apply a pause or exclusion and they will walk you through each step directly.
Email Support Send a written exclusion request to our support email address shown in the Help section of your account. Include your registered account name and the exclusion type you need.
Account Settings Path Go to Account Settings, then select the Safety Controls tab. From there you can activate a cooling-off period or submit a closure request without contacting support at all.
HOW WE HANDLE THIS

What We Do to Make Exclusion Stick

An exclusion request is not just a preference flag — we treat it as a firm account instruction. Here is how we back that up on our end.

No Marketing During Exclusion

Once exclusion is confirmed, we remove your account from all promotional sends. You will not receive bonus offers, event alerts or deposit nudges for the full exclusion period.

Wallet Withdrawal Before Closure

Before a permanent closure takes effect, any remaining account balance is returned to your linked DANA, OVO or GoPay wallet. We do not hold funds after a closure is confirmed.

Reinstatement Waiting Period

For long-term exclusions, reinstatement is not instant. Our team applies a mandatory review window and may ask you to confirm the request a second time before access is restored.

Account Data Retained Securely

Your account record is kept on file during and after exclusion in line with our data retention practice. It is not deleted, so transaction history remains accessible if you need it.

Exclusion Terms You Should Know Before You Start

These are the specific terms that come up when you apply an account exclusion or cooling-off at mmc88. Plain definitions, no jargon.

What is a cooling-off period?

A short, time-limited account pause — usually 24 hours to a few weeks — that locks your login automatically and lifts when the period ends without any further action needed.

What does voluntary exclusion mean?

A player-initiated request to block account access for a defined longer term. You choose the duration; the platform applies it and removes you from all active promotional communications during that time.

What is permanent account closure?

A full and final shutdown of your account with no automatic reinstatement. Reopening requires a formal review process and is not guaranteed under any circumstances.

What does account reinstatement mean?

The process of restoring access to an excluded account after the exclusion period ends or a review is completed. Reinstatement for long-term exclusions involves a waiting period and confirmation step.

What is a balance withdrawal on closure?

When your account is closed, any remaining credit is transferred back to your registered e-wallet — DANA, OVO or GoPay — before the closure is finalised. No balance is held after closure.

What does exclusion from marketing mean?

During exclusion, your account is removed from promotional lists. Bonus alerts, event emails and deposit nudges are paused until exclusion ends or the account is permanently closed.

What You Actually Want to Know About Account Exclusion

Real questions from people going through the exclusion process at mmc88. Direct answers — no filler.

Go to Account Settings, open the Safety Controls tab, and select the cooling-off duration that fits. The pause activates immediately. No support contact is needed for this option.

A short cooling-off period cannot be cancelled early — it runs its full course. A voluntary long-term exclusion can only be reviewed after the agreed period ends, and reinstatement is not automatic.

Yes. Any credit remaining in your mmc88 account is returned to your linked DANA, OVO or GoPay wallet before the closure is processed. Raise a withdrawal request first to speed this up.

A self-applied cooling-off period activates instantly. An exclusion requested through live chat or email takes effect within one business day once our support team has confirmed your identity and intent.

Yes. Exclusion applies to all access points — mobile browser, the app on your phone, and any desktop login. You cannot bypass account-level exclusion by switching devices or browsers.

Your account data — including transaction history — is retained securely in line with our data practice. It is not deleted. If you ever need records for your own reference, contact our support team.
Reference

Self Exclusion Guide

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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